Contact & complaints

Contact on this website

There is no public contact form here while giving and related services stay disabled. Do not send financial, medical or other sensitive personal information through an unverified channel.

When services are enabled, contact details and a complaints route should be published on this page.

What a fair complaints process includes

A clear route to complain, acknowledgement and response times, investigation and escalation, record handling, and information about the appropriate independent regulator. Any published deadlines should match how complaints are actually handled.

Independent information

The appropriate fundraising or charity regulator depends on the operator’s UK jurisdiction and the nature of the concern. Use the official registers to verify any organisation independently.

Fundraising Regulator: complaints information · ICO: data protection concerns